Ordering info

ORDERING
Products can be added to the shopping cart with the button on the product page. Multiple clicks add multiple items. Alternatively, you can enter the number of items in a separate box before clicking to add the items to the cart. If the product is out of stock, a message will be displayed and the add to cart button will be greyed out or missing.

The Shopping Cart icon at the top of the page allows you to view the contents of your Shopping Cart. From there, you can add or remove products to/from the shopping cart.

After reviewing the contents of your Shopping Cart, continue to checkout by entering your contact information (fields marked with an asterisk are required), after which you will be able to choose the delivery method and payment method. 

Please check that your information is correct before placing your order. It is important for successful delivery that the e-mail address, mobile phone number and delivery addresses are correct.
After accepting the terms of delivery (tick the box), you can proceed with your payment.

Delivery options are by Post, Matkahuolto or by pick-up from one of our stores (Lahti or Tripla in Helsinki).
Small packages (less than 30 mm thick) may in some cases be delivered by letter.

Delivery costs depend on the chosen delivery method and the weight / size of the shipment. Our minimum delivery cost for letter deliveries is EUR 3.60. Some products (eg wine bottles) may have different delivery costs. Information about these can be seen on the product order pages.
When picking up from either of our stores store (Lahti or Tripla in Helsinki) we do not charge delivery costs.
The amount of the delivery charges is shown at the checkout when the payment is made.
If bank giro is selected as the payment method, the relevant service charge for each service provider is added to the delivery charges.

Payment options include Paytrail (payment by internet bank or credit card) and by bank giro. 
Most common credit cards: Visa, MasterCard. Bank connections: Most Finnish domestic banks.
If bank giro is selected as the payment method, we will send an invoice to the email address you have provided. Logged-in customers may find this info also on their own pages.
When picking up from our point of sale (Lahti or Helsinki), you can also pay in cash or by card.

Paytrail collects the IP address, payment method and time of payment in conjunction with the payment transaction.
Link to Paytrail's privacy notice.

Once your order has been paid, you will receive an order confirmation to the email address you provided. If you appear to have received no confirmation email, please check your spam/junk mail box.
If the order does not appear to have registered despite multiple attempts, the reason may be that the payment service has declined the payment for some reason. Try another form of payment, or contact our customer service (see contact info below) and we'll try to resolve the issue.
Please make sure all the information you have entered is correct. It is essential for a successful transfer.


RECEIVING GOODS
When your order is shipped, you will receive an email notification. If you don't receive these messages, check your spam box.
The goods are delivered by Posti or Matkahuolto (the delivery type is chosen when ordering). A tracking link is included in the delivery notification and it can be used to track the parcel's delivery progress. 
In some cases delivery may be by letter, in which case tracking service is not available. 

When the package arrives at the pick-up location, an arrival notification is sent via SMS, e-mail and/or Posti's mobile app. The shipment must be picked up within 7 days or it will be returned. 
Please have some form of ID with you when picking up.


If you have any questions, please contact our customer service:
melkko(at)melkko.fi
03 872 9700


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